How to make a complaint
If you would like to make a complaint about one of our members, this page provides you with the information you need to do this. We outline the complaints process and what powers we have here at NZICA.
NZICA takes any breaches of the Code of Ethics seriously and has a strict process for dealing with complaints about any members.
Our complaints and disciplinary process is mainly concerned with governing our members and the profession. We do not have the powers of a court of law. Therefore we cannot decide on the claims you may be able to make in a court or provide you with the remedies that a court may be able to provide.
Our jurisdiction is limited to the discipline of our members for any breach of our Rules or Code of Ethics. If you are seeking recovery of monies in dispute or damages, the alternative civil or legal action will need to be pursued separately.
Further information on making a complaint about our members is available below, along with a complaint form. Also available is the booklet The Complaints Process which gives some background to the actual complaint process. Please read the information that relates to you carefully.
How to make a complaint about a member (PDF, 204 KB) - Currently being updated
Complaint form (PDF, 48 KB)
The complaints process (PDF, 170 KB)
All complaints need to be in writing, addressed to:
The Secretary – Professional Conduct Committee
New Zealand Institute of Chartered Accountants
PO Box 11342
Phone: +64 0800 4NZICA (0800 469 422) or +64 4 474 7840
Fax: +64 4 473 6303